{"id":1043,"date":"2024-05-13T08:41:34","date_gmt":"2024-05-13T08:41:34","guid":{"rendered":"https:\/\/winking-owl.com\/?p=1043"},"modified":"2024-05-13T08:41:34","modified_gmt":"2024-05-13T08:41:34","slug":"3-domina-las-alertas-en-winking-owl","status":"publish","type":"post","link":"https:\/\/winking-owl.com\/es\/3-domina-las-alertas-en-winking-owl\/","title":{"rendered":"#3 Domina las Alertas en Winking Owl"},"content":{"rendered":"<p>[vc_row][vc_column width=\u00bb1\/6&#8243;][vc_single_image image=\u00bb863&#8243;][\/vc_column][vc_column width=\u00bb5\/6&#8243;][vc_column_text]<strong><span class=\"TextRun SCXW267624048 BCX8\" lang=\"ES-ES\" xml:lang=\"ES-ES\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW267624048 BCX8\">\u00a1Bienvenidos a este tutorial dentro del blog de <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267624048 BCX8\">Winking<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267624048 BCX8\">Owl<\/span><span class=\"NormalTextRun SCXW267624048 BCX8\">! En este post, aprender\u00e1s c\u00f3mo configurar alarmas y notificaciones para que <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW267624048 BCX8\">Winking<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW267624048 BCX8\">Owl<\/span><span class=\"NormalTextRun SCXW267624048 BCX8\"> pueda detectar incidencias al mismo tiempo que tus clientes reales. Esta funci\u00f3n es esencial para garantizar una atenci\u00f3n al cliente excepcional.<\/span><\/span><span class=\"EOP SCXW267624048 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<span data-contrast=\"auto\">Las alarmas en Winking Owl son como un sistema de alerta temprana. Imagina que un usuario virtual est\u00e1 siguiendo una ruta y, de repente, encuentra un problema en tu plataforma de atenci\u00f3n al cliente. En ese momento, Winking Owl puede configurarse para notificarte de inmediato. Esto significa que recibir\u00e1s una alerta antes de que los sistemas tradicionales detecten la incidencia.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ahora, veamos c\u00f3mo configurar estas alarmas. En la interfaz de Winking Owl, una vez que hayas creado la ruta dir\u00edgete a la \u00faltima secci\u00f3n de la configuraci\u00f3n llamada Alertas. En ella puedes definir los criterios para activar una alarma, como el nombre de la alerta, la detecci\u00f3n de un error espec\u00edfico o un tiempo de respuesta prolongado. Tambi\u00e9n puedes elegir c\u00f3mo deseas recibir las notificaciones: por correo electr\u00f3nico, mensaje de texto o directamente en la propia plataforma de Winking Owl.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Una vez que hayas configurado tus alertas, estar\u00e1s listo para recibirlas en tiempo real cada vez que se detecte una incidencia en las rutas que est\u00e9s monitoreando.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-1046 aligncenter\" src=\"https:\/\/winking-owl.com\/wp-content\/uploads\/2024\/05\/Captura-de-pantalla-2024-05-13-a-las-10.31.07-848x1024.png\" alt=\"\" width=\"678\" height=\"819\" srcset=\"https:\/\/winking-owl.com\/wp-content\/uploads\/2024\/05\/Captura-de-pantalla-2024-05-13-a-las-10.31.07-848x1024.png 848w, https:\/\/winking-owl.com\/wp-content\/uploads\/2024\/05\/Captura-de-pantalla-2024-05-13-a-las-10.31.07-249x300.png 249w, https:\/\/winking-owl.com\/wp-content\/uploads\/2024\/05\/Captura-de-pantalla-2024-05-13-a-las-10.31.07-768x927.png 768w, https:\/\/winking-owl.com\/wp-content\/uploads\/2024\/05\/Captura-de-pantalla-2024-05-13-a-las-10.31.07.png 870w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/p>\n<p><span data-contrast=\"auto\">Configurar alarmas y notificaciones en Winking Owl es una parte fundamental para brindar un servicio de atenci\u00f3n al cliente de calidad. Recuerda que estas alertas tempranas te permiten abordar los problemas de manera proactiva.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As\u00ed que no esperes a que los clientes te informen sobre problemas, adel\u00e1ntate a ellos y ofr\u00e9celes una experiencia excepcional. \u00a1Comienza a configurar tus alarmas con Winking Owl hoy mismo! Para m\u00e1s informaci\u00f3n no olvides visionar nuestro v\u00eddeo explicativo donde te ense\u00f1amos de una mejor manera nuestro tutorial de como configurar alertas. \u00a1Gracias por confiar en nosotros!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/568-tEEieh4?si=C_zHw0ru12KpMhwI\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=\u00bb1\/6&#8243;][vc_single_image image=\u00bb863&#8243;][\/vc_column][vc_column width=\u00bb5\/6&#8243;][vc_column_text]\u00a1Bienvenidos a este tutorial dentro del blog de Winking Owl! En este post, aprender\u00e1s c\u00f3mo configurar alarmas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1048,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>#3 Domina las Alertas en Winking Owl - Winking Owl - Audit customer journeys automatically.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/winking-owl.com\/es\/3-domina-las-alertas-en-winking-owl\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"#3 Domina las Alertas en Winking Owl - Winking Owl - Audit customer journeys automatically.\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=\u00bb1\/6&#8243;][vc_single_image image=\u00bb863&#8243;][\/vc_column][vc_column width=\u00bb5\/6&#8243;][vc_column_text]\u00a1Bienvenidos a este tutorial dentro del blog de Winking Owl! 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