{"id":19,"date":"2021-05-26T14:42:52","date_gmt":"2021-05-26T14:42:52","guid":{"rendered":"https:\/\/winking-owl.com\/?page_id=19"},"modified":"2021-06-09T13:40:16","modified_gmt":"2021-06-09T13:40:16","slug":"features","status":"publish","type":"page","link":"https:\/\/winking-owl.com\/en\/features\/","title":{"rendered":"Features"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;fx-hero my-6&#8243;][vc_column css=&#8221;.vc_custom_1622624569354{margin-bottom: 100px !important;}&#8221;]\n            <div class=\"slider-wrapper slider-overflow slider-style-none\">\n                <div id=\"slider_69fb3f7e19be0\" class=\"slider-container\">[vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">80% of users don\u2019t bother to report a problem.<\/h1>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #00af9a;\">They just quit.<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-4 vc_col-lg-4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">Our owl flies over your systems and platforms offering you a complete 360\u00ba view of their day-to-day operation and consistency. One by one, carry out the steps users take to meet their goals, check on technical conflicts, verify expected automated responses (IVR reaction, sending SMS, mail, WhatsApps, return calls &#8230;) and confirm the right pathway to agents and its correct identification.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div>\n            <\/div>\n            <script>\n                \n                (function($){\n                    \n\n                    $(document).on('ready', function(){\n                        $('#slider_69fb3f7e19be0 > *').each(function(){\n                            $(this).wrap('<div class=\"slide\"><\/div>');\n                        })\n\n                        setTimeout(function(){\n                            var slider_69fb3f7e19be0 = $('#slider_69fb3f7e19be0').lightSlider({\n                                controls: true,\n                                pager: false,\n                                loop: false,\n                                auto: false,\n                                pause: 5000,\n                                item: 1,\n                                slideMargin: 60,\n                                responsive : [\n                                    {\n                                        breakpoint:992,\n                                        settings: {\n                                            item:1,\n                                            pager: true,\n                                            controls: false\n                                            \n                                        }\n                                    },\n                                    {\n                                        breakpoint:420,\n                                        settings: {\n                                            item:1,\n                                            pager: true,\n                                            controls: false\n                                        }\n                                    },\n                                ],\n                                onSliderLoad:  function(el) {\n                                    slider_69fb3f7e19be0.closest('.slider-wrapper').addClass('show')\n                                    slider_69fb3f7e19be0.closest('.slider-wrapper').append(\n                                        slider_69fb3f7e19be0.closest('.slider-wrapper').find('.lSAction')\n                                    )\n                                }\n                            })\n                        }, 500);\n                    })\n\n                })(jQuery)\n            \n            <\/script>[vc_row_inner gap=&#8221;35&#8243;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;text-center text-md-start&#8221;][vc_column offset=&#8221;vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Creates Routes<\/h2>\n<p style=\"text-align: center;\">Build exact paths, sequentially and step-by-step, the same way a user would do in real life.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;342&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;fx-diamond py-5 omnicanal&#8221;][vc_column][vc_row_inner][vc_column_inner el_class=&#8221;text-light&#8221; offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Omnichannel<\/h2>\n<p style=\"text-align: center;\">It permits an end-to-end evaluation across all channels. Check a website, browse and interact with it, write text, wait, make and answer calls, recognise voice and IVR behaviour, send and ensure the reception of SMS, emails, codes, check the agent has been routed correctly&#8230;<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n            <div class=\"slider-wrapper slider-overflow slider-style-cards\">\n                <div id=\"slider_69fb3f7e19c25\" class=\"slider-container\">[vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;289&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;290&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;291&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;295&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][\/vc_row_inner]<\/div>\n            <\/div>\n            <script>\n                \n                (function($){\n                    \n\n                    $(document).on('ready', function(){\n                        $('#slider_69fb3f7e19c25 > *').each(function(){\n                            $(this).wrap('<div class=\"slide\"><\/div>');\n                        })\n\n                        setTimeout(function(){\n                            var slider_69fb3f7e19c25 = $('#slider_69fb3f7e19c25').lightSlider({\n                                controls: false,\n                                pager: true,\n                                loop: false,\n                                auto: true,\n                                pause: 5000,\n                                item: 3,\n                                slideMargin: 0,\n                                responsive : [\n                                    {\n                                        breakpoint:992,\n                                        settings: {\n                                            item:1,\n                                            pager: true,\n                                            controls: false\n                                            \n                                        }\n                                    },\n                                    {\n                                        breakpoint:420,\n                                        settings: {\n                                            item:1,\n                                            pager: true,\n                                            controls: false\n                                        }\n                                    },\n                                ],\n                                onSliderLoad:  function(el) {\n                                    slider_69fb3f7e19c25.closest('.slider-wrapper').addClass('show')\n                                    slider_69fb3f7e19c25.closest('.slider-wrapper').append(\n                                        slider_69fb3f7e19c25.closest('.slider-wrapper').find('.lSAction')\n                                    )\n                                }\n                            })\n                        }, 500);\n                    })\n\n                })(jQuery)\n            \n            <\/script>[\/vc_column][\/vc_row][vc_row el_class=&#8221;mt-2 py-4 text-center text-md-start&#8221;][vc_column offset=&#8221;vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Sets up audits<\/h2>\n<p style=\"text-align: center;\">Execute users routes either on their own or in groups, evaluating the behaviour and reactions of the digital, voice and agent systems.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;357&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; full_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1622793891201{background-color: #f5f5f5 !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_row_inner][vc_column_inner el_class=&#8221;max-310&#8243; width=&#8221;2\/6&#8243;][vc_column_text]<\/p>\n<h2>Recordings<\/h2>\n<p>Winking Owl has the option of recording audits from the user\u2019s perspective, creating an supply of audiovisual material that eases communication between teams and keeps records of improvements.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;4\/6&#8243;][vc_single_image image=&#8221;96&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; el_class=&#8221;py-3 text-center text-md-start&#8221;][vc_column offset=&#8221;vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Planning: Calendars<\/h2>\n<p style=\"text-align: center;\">Our owl is completely independent. He works perfectly while you attend to the tasks that really matter. You just have to specify when and how you want it.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;338&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;fx-diamond py-5 omnicanal&#8221;][vc_column][vc_row_inner][vc_column_inner el_class=&#8221;text-light&#8221; offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Inform<\/h2>\n<p style=\"text-align: center;\">Give me data and I\u2019ll move the world. Create customisable commercial reports ready for your presentations. Business intelligence associate. Access a dashboard that shows how successfully routes have been completed, information on where errors are happening, their frequency and evolution.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n            <div class=\"slider-wrapper  slider-style-cards\">\n                <div id=\"slider_69fb3f7e19c58\" class=\"slider-container\">[vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;366&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1622794125652{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;367&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1622794152218{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;368&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1622794161421{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner]<\/div>\n            <\/div>\n            <script>\n                \n                (function($){\n                    \n\n                    $(document).on('ready', function(){\n                        $('#slider_69fb3f7e19c58 > *').each(function(){\n                            $(this).wrap('<div class=\"slide\"><\/div>');\n                        })\n\n                        setTimeout(function(){\n                            var slider_69fb3f7e19c58 = $('#slider_69fb3f7e19c58').lightSlider({\n                                controls: false,\n                                pager: false,\n                                loop: false,\n                                auto: false,\n                                pause: 5000,\n                                item: 2,\n                                slideMargin: 0,\n                                responsive : [\n                                    {\n                                        breakpoint:992,\n                                        settings: {\n                                            item:1,\n                                            pager: true,\n                                            controls: false\n                                            \n                                        }\n                                    },\n                                    {\n                                        breakpoint:420,\n                                        settings: {\n                                            item:1,\n                                            pager: true,\n                                            controls: false\n                                        }\n                                    },\n                                ],\n                                onSliderLoad:  function(el) {\n                                    slider_69fb3f7e19c58.closest('.slider-wrapper').addClass('show')\n                                    slider_69fb3f7e19c58.closest('.slider-wrapper').append(\n                                        slider_69fb3f7e19c58.closest('.slider-wrapper').find('.lSAction')\n                                    )\n                                }\n                            })\n                        }, 500);\n                    })\n\n                })(jQuery)\n            \n            <\/script>[vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;pt-5&#8243;][vc_column][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Alerts<\/h2>\n<p style=\"text-align: center;\">Classify error types and design your alerts. 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No news is good news!<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;645&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;fx-diamond py-5 carrousel-row&#8221;][vc_column][vc_row_inner][vc_column_inner el_class=&#8221;text-light&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">The App<\/h2>\n<p>Access accurate real-time information on your company\u2019s performance from anywhere in the world.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n            <div class=\"slider-wrapper slider-overflow slider-style-cards\">\n                <div id=\"slider_69fb3f7e19c87\" class=\"slider-container\">[vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;320&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner][vc_single_image image=&#8221;324&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][\/vc_row_inner]<\/div>\n            <\/div>\n            <script>\n                \n                (function($){\n                    \n\n                    $(document).on('ready', function(){\n                        $('#slider_69fb3f7e19c87 > *').each(function(){\n                            $(this).wrap('<div class=\"slide\"><\/div>');\n                        })\n\n                        setTimeout(function(){\n                            var slider_69fb3f7e19c87 = $('#slider_69fb3f7e19c87').lightSlider({\n                                controls: false,\n                                pager: false,\n                                loop: false,\n                                auto: false,\n                                pause: 5000,\n                                item: 2,\n                                slideMargin: 0,\n                                responsive : [\n                                    {\n                                        breakpoint:992,\n                                        settings: {\n                                            item:1,\n                                            pager: true,\n                                            controls: false\n                                            \n                                        }\n                                    },\n                                    {\n                                        breakpoint:420,\n                                        settings: {\n                                            item:1,\n                                            pager: true,\n                                            controls: false\n                                        }\n                                    },\n                                ],\n                                onSliderLoad:  function(el) {\n                                    slider_69fb3f7e19c87.closest('.slider-wrapper').addClass('show')\n                                    slider_69fb3f7e19c87.closest('.slider-wrapper').append(\n                                        slider_69fb3f7e19c87.closest('.slider-wrapper').find('.lSAction')\n                                    )\n                                }\n                            })\n                        }, 500);\n                    })\n\n                })(jQuery)\n            \n            <\/script>[vc_row_inner el_class=&#8221;mt-4&#8243;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;block-down&#8221; css=&#8221;.vc_custom_1622734362635{background-color: #ffffff !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Detects Errors<\/h2>\n<p style=\"text-align: center;\">Uses deep learning artificial intelligence to identify anomalies or unusual behaviours in the experience across your channels, anticipating any errors.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_single_image image=&#8221;374&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1622734712696{background-color: #f5f5f5 !important;}&#8221; el_class=&#8221;pt-2 pb-5&#8243;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10&#8243; el_class=&#8221;block-column&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;py-2&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-4 vc_col-lg-4 vc_col-md-offset-4 vc_col-md-4&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">After and Before Winking Owl<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n            <div class=\"slider-wrapper  slider-style-cards\">\n                <div id=\"slider_69fb3f7e19cb8\" class=\"slider-container\">[vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;yes-owl&#8221;][vc_column_inner][vc_custom_heading text=&#8221;With Winking Owl&#8221; font_container=&#8221;tag:div|font_size:26px|text_align:center|color:%230b2340|line_height:32px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Find out about things as they happen.[\/vc_column_text][vc_column_text]Reliable indicators for decision-making.[\/vc_column_text][vc_column_text]Real-time insights and information on users\u2019 actual experiences.[\/vc_column_text][vc_column_text]End-to-end analysis of user journeys.[\/vc_column_text][vc_column_text]Discover errors and repair them immediately.[\/vc_column_text][vc_column_text]A team fully dedicated to their relevant tasks.[\/vc_column_text][vc_column_text]Stable systems guaranteeing user experiences.[\/vc_column_text][vc_column_text]Customisable reporting of critical errors .[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=&#8221;middle&#8221; 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For more information, please review our <a href=\"\/legal\/\" target=\"blank\">Privacy Policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n        <\/div>\n<div class=\"vc_col-md-12\">\n            <input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit\" \/>\n        <\/div>\n<\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; el_class=&#8221;fx-hero my-6&#8243;][vc_column css=&#8221;.vc_custom_1622624569354{margin-bottom: 100px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_class=&#8221;text-center text-md-start&#8221;][vc_column offset=&#8221;vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-3 vc_col-lg-6 vc_col-md-offset-3 vc_col-md-6&#8243;][vc_column_text] Creates Routes Build exact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Features - Winking Owl - Audit customer journeys automatically.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/winking-owl.com\/en\/features\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Features - Winking Owl - Audit customer journeys automatically.\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; 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