Welcome to our blog! In this post, you will discover how Winking Owl can revolutionize the way you manage incidents in your customer service system. Imagine being able to detect problems at the same time as your real customers and take action before they become major obstacles. That is precisely what we will tell you about today. So keep reading.
The alarms in Winking Owl are like an early warning system. Imagine that a virtual user is following a route and suddenly encounters a problem on your customer service platform. At that point, Winking Owl can be set to notify you immediately. This means that you will receive an alert before traditional systems detect the incident.
Now, let’s see how to set these alarms. In the Winking Owl interface, once you have created the route go to the last section of the settings called Alerts. Here you can define the criteria to activate an alarm, such as the name of the alert, the detection of a specific error, or a long response time. You can also choose how you want to receive notifications: by email, text message or directly on the Winking Owl platform itself.
Once you have configured your alerts, you will be ready to receive them in real time whenever an incident is detected on the routes you are monitoring.
You can also customize how you want to be notified whenever an alert goes out: email, text messages, or directly within the Winking Owl tool itself.
In short, Winking Owl real-time alerts are a powerful tool for maintaining customer service excellence. Detect problems before they escalate, improve customer satisfaction and collect valuable data for continuous improvement of your service.
Don’t wait any longer to take control of your customer service processes. Visit our website and discover how Winking Owl can transform your business!
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