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Smooth journeys,
happy costumers.

Guarantee your service’s excellence. Go through your users’ customer journeys in real time. Be the first to find problems within your platforms and stop letting errors disrupt your users’ experience and your brand reputation.

Digitalization is no longer the goal. Digitalization is the fact.

Gone are the days of people queuing for a professional to help them. Now, your digital and voice platforms are also an extension of your product, and Winking Owl helps keep it healthy and responsive.

Customer journey excellence

Winking Owl executes the steps users take through different voice and digital channels and checks system reactions, proactively notifying you of anomalies.

For example, through virtual users, easily test your IVR by choosing specific routes, navigate and complete operations on WEB support, check the sending and receipt of an email or SMS and route and recognise agent responses. It offers real-time insights on possible problems, allowing you to act immediately.

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Why Us?

What you get with Winking Owl:

Anticipate

A decrease in sales or a user’s pain points will no longer be needed to locate a problem.

Assure

Guarantee your users’ autonomy through digital and voice channels.

Release

Automate. Choose what, how and when to simulate your client and users’ journeys.

Control

Obtain real-time periodic insights/information about the state and functionality of your systems.

MORE FEATURES

How it works

Top notch Features

Real Behavior Simulation

Using artificial intelligence, Winking Owl interacts with systems recognising speech in different languages, categorising images and interpreting intentions and responses as a real customer would.

Omnichannel

Reproduces the end-to-end experience across all channels. From voice (IVR and live agent), web, chat and chatbot, to email and SMS.

Control Panel

Provides visual information of a user’s experience through a customisable dashboard.

Reporting

Organises and generates documents to visualise relevant information for your business.

Alerts

Proactively alerts and transfers information to your teams, minimising reaction times and assuring your service’s excellence.

Mobile app

Manage and remotely troubleshoot all channels from your mobile device.

Prediction based on AI

Uses deep learning artificial intelligence to identify anomalies or unusual behaviours in the experience across your channels, anticipating any errors.
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Keep it simple

No integration.
No code.
Full Agile

No integration

Winking Owl works independently avoiding the annoying and expensive process of adapting to other systems.

No code

It doesn’t require specific knowledge to get the most out of it.

Full agile

Measurable and auditable results can be obtained from the first week of use.