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Smooth journeys,
happy costumers.

Guarantee your service’s excellence. Go through your users’ customer journeys in real time. Be the first to find problems within your platforms and stop letting errors disrupt your users’ experience and your brand reputation.

Digitalization is no longer the goal. Digitalization is the fact.

Gone are the days of people queuing for a professional to help them. Now, your digital and voice platforms are also an extension of your product, and Winking Owl helps keep it healthy and responsive.

Customer journey excellence

Winking Owl executes the steps users take through different voice and digital channels and checks system reactions, proactively notifying you of anomalies.

For example, through virtual users, easily test your IVR by choosing specific routes, navigate and complete operations on WEB support, check the sending and receipt of an email or SMS and route and recognise agent responses. It offers real-time insights on possible problems, allowing you to act immediately.

Why Us?

What you get with Winking Owl:

Anticipate

A decrease in sales or a user’s pain points will no longer be needed to locate a problem.

Assure

Guarantee your users’ autonomy through digital and voice channels.

Release

Automate. Choose what, how and when to simulate your client and users’ journeys.

Control

Obtain real-time periodic insights/information about the state and functionality of your systems.

How it works

Top notch Features

Real Behavior Simulation

Using artificial intelligence, Winking Owl interacts with systems recognising speech in different languages, categorising images and interpreting intentions and responses as a real customer would.

Omnichannel

Control Panel

Reporting

Alerts

Mobile app

Prediction based on AI

Proudly working for

Keep it simple

No integration.
No code.
Full Agile

No integration

Winking Owl works independently avoiding the annoying and expensive process of adapting to other systems.

No code

It doesn’t require specific knowledge to get the most out of it.

Full agile

Measurable and auditable results can be obtained from the first week of use.